Frequently asked questions

Pick a package from the packages page and complete the sign-up online, or come to the front desk and we will set it up for you. You will get an email confirming your membership and the date it runs until.

Yes. Ask at the front desk about a trial session — we will show you around and you can use the floor before committing to anything.

Your end date is shown in your account. We email you before it lapses so nothing stops without notice, and the front desk will also tell you when you check in.

Buy a package again from the packages page, or renew at the front desk. Renewing before your current membership ends keeps your class bookings.

Speak to us at the front desk or use the contact form. [Set out your gym's freeze and cancellation terms here, including any notice period.]

Open the timetable, pick a session and press Book a place. You need to be signed in. Your booked classes appear under My classes in your account.

You can join the waiting list. If somebody cancels, the first person waiting is moved into the place automatically and we email them. You can see your position on the timetable.

From the timetable or from My classes in your account. Please cancel if you cannot make it — it frees the place for somebody on the waiting list.

Booking closes shortly before a class starts. After that, come to the front desk and we will add you if there is room.

The class is marked as a no-show against your account. [Set out your gym's no-show policy here, if you have one.]

[Add your opening hours here.]

Use the reader at the front desk, or give your name or member code to the person on the desk. Your visits are recorded and you can see them under Recent visits in your account.

Training kit, clean indoor trainers, a towel and a water bottle. [Add anything else your gym requires.]

[Describe your facilities here.]

Use forgot password on the sign-in screen. We will email you a link to set a new one. The link is valid for one hour and can only be used once.

Sign in and open your account, then edit your profile.

Card online, and [cash / bank transfer / card] at the front desk. Your payment history is in your account.